The Engineering Assistants' (EA) main responsibility is to assist Field Engineers (FEs) in maximizing their time with our clients. They organize and schedule field engineering visits, monitor to ensure completion of all risk evaluations, maintain statistics and performance measurements, research and log plans that are received, follow up with clients regarding risk improvement efforts. The EA is a liaison between the office and field staff.
EAs interact with clients and brokers on a daily basis. In many cases, they are the first contact local site managers have with FM Global. EAs require strong customer service skills, project management experience/skills and must be able to articulate when discussing engineering evaluations with clients.
EAs are used in the field operations to support engineering teams, work assignment, plan review, jurisdictional and office engineering functions. Their efforts directly contribute to the execution of the Operations' engineering objectives.