Ensure the Group Manager has the tools needed to manage field engineering activities and to ensure the completion of work in a timely and efficient manner, using Corporate applications and maintaining databases, spreadsheets and reports for regular review.
Act as the main contact for the team in all areas (with other departments and clients).
Prepare and promptly distribute work packages in support of assigned work to Field Engineers (including flood study, sketches, forms, publications, customized servicing).
Track engineering projects for the team.
Verify and approve time and expense reports.
Assist the Field Engineers with preparing for client visits, which includes validating contact details, scheduling visits, and conducting any required follow-ups. Example; the FE is assigned a location where the contact has not been verified, the EA will research and provide this information to the FE and assist in scheduling to free the FE from delays and call backs.
Monitor the Field Engineers workload; consistently monitor assigned work utilizing FM Global systems and FE calendars to keep the GMFE informed of upcoming due dates.
Resolve routine questions or requests for information by clarifying issues, determining source of information needed to resolve questions, selecting and explaining the best solutions.
High School Diploma required; College Diploma preferred. Project Management Skills (PM certification preferred)
Minimum 5 years in an Office Administration role