• Information Services Co-op - Network/Infrastructure

    Location US-RI-Johnston
    Job ID
    Internship/Coop - Information Services
  • Overview - External

    Join a global leader and enjoy the world of opportunity that awaits you.

    Would you like experience developing leading edge technologies that contribute to the success of a global Fortune 1000 company?  Are you ready to apply your analytical and problem solving abilities to deliver the best products possible for an industry leader?  Be a part of team of professionals in a dynamic and challenging work environment that is personally and professionally rewarding?


    FM Global has a number of challenging, full-time, 6 month, paid co-op opportunities to offer to students that are motivated to apply their classroom experience, professional attitude and personal ambition.  You will co-op with a world class IT organization that develops the latest technologies to deliver commercial and industrial property insurance and risk management services to FM Global’s clients around the world.   You will get first hand experience while earning college credits and getting paid! 


    FM Global’s co-op opportunities are based at our corporate headquarters in Johnston, RI, which is part of the greater Providence area.  With a large college-age population, Providence offers a vibrant arts and entertainment scene that includes local theatre and music, collegiate and minor league sporting events, and great restaurants in all price ranges. 

    Responsibilities - External

    Infrastructure Co-ops

                Server: As a co-op for the FM Global Server Application Services Team, you will have an opportunity to gain real world work experience by assisting in building servers, installing and maintaining the Windows operating system and core software components. This includes, but is not limited to, system monitoring, security and virus protection products, server-based network services, and backup and restore software.

                Network: As a co-op for the FM Global Network Infrastructure Team, you will have an opportunity to gain real world work experience by assisting in the design, implementation, and maintenance of FM Global's data global network, including LAN, WAN and external connectivity to the internet. This role also supports the remote access infrastructure used for dial-up or cable/DSL access used by traveling employees.

                Help Desk Support: As a co-op for the FM Global Windows Client Technology team, you will have an opportunity to gain real world experience in providing technical support to our customers world wide. As a team member, your responsibilities will include working with customers via phone, email, messaging and resolving problem tickets; writing technical troubleshooting document with solutions to problems; monitoring the technical support forums and responding to customer queries, etc. This role specializes in performing and enabling remote technical support of FM Global software and solutions. Provides technical support assistance to customers using problem determination/problem source identification skills. Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

                Security: As a co-op for the Security Architecture team, you will be responsible for facilitating the third-party evaluation and reporting on critical infrastructure and application security controls used throughout the enterprise.  This role would be the primarily liaison between the vendor, implementation teams, and management and assist the team in promoting the awareness of technology-based risk management.

    Qualifications - External

    Successful candidates should be prepared to show that they are:

    -      Enrolled in a Computer Science, IT or MIS degree program

    -      Maintain a minimum of a 3.0 GPA on a 4.0 scale

    -      Have strong written, verbal and interpersonal communication skills

    -      Organized, detail oriented and analytical

    -      Strong team players that can work independently when needed

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