Claims Technical Assistant

Location ME-NLE-San Pedro
Job ID

Overview - External

Latin America Operations Claims has an open position for a Claims Technical Assistant (CTA)/ Administrative Assistant in Monterrey.


The position provides the administrative and technical support in maintaining the loss adjustment inventory record of opened and closed losses while assisting adjusters with file management support. For those losses occurring within Latin America, these accountabilities are expanded to include the processing of claims, payments to clients and vendors, subrogation/salvage recoveries, reinsurance placements, policy coverage confirmation, statutory reporting requirements, daily transaction reconciliation, and miscellaneous special projects.


Responsibilities - External

Provide the claim processing function for the operation. This includes reviewing information from the Claims Management System (CMS) and the Daily Notice of Loss (DNL) in order to obtain necessary policy information for distribution to adjusters. Additionally, the incumbent determines reinsurance applicable to the loss via account manager and obtain underwriter signature as to applicable reinsurance and distribute the reinsurance notices and proofs to the various reinsurers or others within the organization for collection. These functions will assist the Operation's account teams in delivering the customer's expectations while adhering to statutory reporting requirements and fair claims practices.


This position provides administrative support for the adjustment processing on losses within the operation's geographical area. These responsibilities include the maintenance of the On Base file, entries into the financial system and distribution of adjustment correspondence to adjusters, supervisors, Home Office Claims, and Insured's.


Assist the Claims Manager by generating reports as required by Senior Management or operation account teams enabling them to monitor contributions to Key Result Areas.


Interact with Finance, Client Services, Account Coordinators, Processing Managers, and Data Entry for information gathering and problem-solving issues in order to ensure that the losses can be processed error freeand in a timely effective manner.


Keep abreast of company based systems technology which enables this position to perform the duties required by this position.

Qualifications - External

Education:                   High School Degree or equivalent.


Experience:                 2 to 3 years of office experience supporting a work group.


Skills/Knowledge:        Knowledge of Outlook, Excel, Word, company-based claims systems and other database software; strong keyboard skills; typing speed and accuracy; above average English and Spanish oral and written communication skills; interpersonal skills; professional attitude; ability to prioritize multiple tasks; take directions from several sources; customer service oriented.

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